Tagged: Hotel Updates

The Affects of Quality Hotel Furniture and Interior Design

Posted on April 11, 2017 by - Hospitality Industry

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When choosing a hotel to stay in, guests may first look at the furniture to help form their decision. Because furniture is an essential part of any hotel, it can make or break your hotel’s reputation and opportunity to generate revenue. What kind of impression does your hotel’s furniture leave?

 Hotel Furniture Sets Guests’ Expectations

The Lobby

The design quality of your hotel lobby and the items within are essential in shaping guests’ first impressions. It is the first room they see upon arrival and the last space they see when departing. The lobby helps guests to form their quality hotel lobbystandards for the rest of the hotel and gauge their satisfaction based on the standards they initially set. It is important that the furniture in your lobby is up to date in both quality and design. The furniture should make guests feel welcomed and relaxed, helping to set the tone for the rest of their stay.

Lobbies are used for many purposes such as a meeting place, a place to conduct business, and a meal area, so your furniture should reflect this accordingly. If guests are not impressed with the furniture in the lobby, then they won’t want to spend much time in your hotel or use any available services.

 Guests’ Rooms

Perhaps the most important room in a hotel is the one in which guests will be staying. Guests go to hotels for a comfortable and functional place to stay. The furniture in guest rooms should reflect two things – proper function and visual appeal. A comfortable bed, night table, TV, and dresser are standard pieces of furniture found in a hotel room. Each piece should be of the highest quality, function well, and create an atmosphere that is pleasant and inviting.

Many guests will expect an office-type space in addition to the furniture provided for resting and comfort. Be sure to include a desk and chair that will help facilitate all of your guests’ needs. This well help to create a home-away-from-home atmosphere that will make guests want to come back.

 I Need to Update My Furniture – What Do I Do?

It is essential to frequently update your hotel’s furniture in order to keep up with design trends, guest needs, and advances in functionality. This process can be daunting, however, as you don’t want hotel refurnishing to affect the number of room reservations or your guests’ experience.

A professional relocation service that partners with an interior design company can help you refurnish your hotel with styled pieces quickly and efficiently. If you need help with picking out new furniture, choose a company such as The Quality Group that partners with professional interior designers in order to provide furniture selection and furniture assembly services.guest's rooms

A moving company that also has storage capabilities will have warehouse facilities to store your furniture while the refurnishing takes place. This will make the process less of a hassle because you won’t have multiple furniture sets cluttering the hotel.

After you have chosen the new furniture for your hotel, it is important to install each piece correctly. A professional relocation service with employees that are specialized in furniture installation will guarantee that each piece is installed properly and safely, extending the lifetime of your furniture.

The professionals at The Quality Group provide everything you need for hotel refurnishing. Employees have extensive knowledge of the furniture industry and experience in hotel refurnishing. Through our partnership with an interior design company and access to storage facilities, we guarantee that you will get the best refurnishing services possible. This will help to decrease downtime for room use and ensure that your guests have a positive experience. Call The Quality Group today for the best refurnishing team available in Louisiana, Mississippi, and Alabama.


Work with The Quality Group

At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, LA, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free.

Booking Up Your Hotel During Renovations

Posted on March 28, 2017 by - Hospitality Industry

Fill Rooms During Hotel Renovations

Renovating your hotel every three to five years can leave you worried about filling your rooms during the process. While it may be tempting to refrain from informing your guests about the renovation process before they book in order to fill every room, it’s usually best to be upfront about the situation. Follow these suggestions during your hotel renovation to keep guests happy and prevent negative online reviews that will stick around for a while.

You Can Fill Rooms Even During Hotel Renovations

Inform Guests About the Hotel Renovations Before They Book

The last thing you want to do is surprise your guests with a renovation when they show up with their bags ready to check-in. Guests who are expecting a clean, quiet, and relaxing stay and who are then bombarded upon arrival with a chaotic refurbishing scene may instantly run to the internet to leave a less than glowing review.

Informing guests beforehand that renovations are happening will prevent surprises and prepare guests for what to expect. Be as detailed as you can with noise, inconveniences, and dates so guests know that they won’t have to take the stairs or wear noise-cancelling headphones during their stay. Post consistent details on your website and any booking services you use.

Provide great customer service during hotel renovations.Provide Amazing Customer Service and Communication

Renovating and re-furnishing can be loud and disruptive at times, so maintaining exceptional customer service and open communication will help your hotel avoid negative remarks. Inform guests of the daily itinerary so they know what to expect and if anything will be unavailable to them. Be sure to be on hand to answer any questions and offer any help or solutions you can.

If something is unavailable, offer an alternative service so guests don’t feel as though they are missing out on their experience. Also, if something doesn’t go as planned and guests arrive and can’t make it to their rooms, offer to store their items and a complimentary service while they wait. Even if you can’t do anything to fix a problem, listening to their concerns and apologizing for any inconvenience will help alleviate some of their stress.

Thank Guests In Person and Online

Showing appreciation for your guests’ patience and understanding can go a long way in booking rooms and keeping guests happy. Before guests arrive, send out an email thanking them for their business and ensuring them that they will be well taken care of during their stay. Train your staff to be patient with unhappy guests and to thank them at the end of their stay for their support in the hotel’s renovation. When guests leave positive reviews online about their stay during the hotel’s renovation, be sure to thank them and let them know your staff focuses solely on a positive experience for every guest.

Refurbish a Little at a Time

Your hotel won’t book up any rooms if you decide to close down most of the hotel at the same time. Breaking up the hotel refurbishing into small sections will ensure that not everything is closed or unavailable at the same time during anyone’s stay. You can find a company, such as The Quality Group, that will store items at their secure storage facility while you renovate small sections of your hotel and deliver and set up items when you need them. With this method, you can renovate floors or sections of your hotel at different times and keep guests booking rooms during the entire process.

Publish the results of hotel renovations.Publish the Results

Renovating and re-furnishing your hotel should be exciting for you and your guests because it means updated furniture, clean fixtures, and modern rooms.  When you are done updating your hotel, be sure to celebrate by informing previous guests and inviting them back and potential guests to entice them to stay. Update your website and post on social media channels to let people know that your hotel has recently been updated and enjoy enthused and happy guests.

Refurbishing your hotel doesn’t have to mean a lull in your booking process. Being honest, providing excellent customer service, and keeping services as open as possible will ensure your guests have as pleasant of an experience as they would if you weren’t renovating. Enjoy the positive reviews and flood of room booking requests once your renovations are complete.


Work with The Quality Group

At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, LA, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free.