Author: Joe DiGiovanni

A 12-Step Guide To Moving Your Office

A 12-Step Guide To Moving Your Office, office moving company

We get it, moving can be extremely stressful. Trying to run a company while having constant commotion in the office during a move can be a bad combination. The Quality Group is here to help. No one wants their office to be shut down for days while the move happens at a glacial pace. 

The 12-Step Guide to Moving Your Office, Quickly & Efficiently

If you are responsible for planning the move for your company, here is a 12-step guide to moving your office.

Ask Questions

To accurately plan a move, you will need to know the who, what, when, where, and how much of your office relocation. Having a full scope of the what will be involved will give you an idea of how best to go about the moving process.  

Gather Moving Supplies

The “better safe than sorry” model most definitely applies to moving your office. Stocking up on moving supplies early on will help ease the process later on when it comes time to actually move. Some of the supplies you should look into buying include:

  • Bubble wrap
  • Cardboard boxes of various sizes
  • Zip ties
  • Markers
  • Boxcutters
  • Packing peanuts

These are just a few to start out with. Depending on your company and the scope of your move, you may need more or less.

Clean and Condense

To help the process move along quicker, it is important to encourage people to take home personal items so that they will not be in the way of movers and to ensure they do not get lost or damaged.

Rid Your Life of Extra Stress (Old or Damaged Furniture)

Our next step in the 12-step guide to moving your office is to say goodbye to old furniture that is only going to make your move more extensive and clutter your new space. If you are a hoarder and the thought of throwing something away disgusts you, there are other options! You can resell, donate, recycle or liquidate your old furniture. One man’s trash is another’s treasure.

Schedule Ahead

If you know that your office moving day is at the end of June, it may be a good idea to contact the utility company in May to ensure that the electricity and water will be working when you do move. Preparation is key.

Label Boxes

This simple tip can end up saving you and your coworkers hours deciphering what box contents go where. Organization is a major key to success whenever moving offices. Something as simple as creating a system of numbering or coloring to establish what boxes go where in the office can save you so much time and stress.

Remove Files and Paperwork from File Cabinets

Whether your important files are actually in filing cabinets or stored somewhere else is irrelevant. The point is that whatever confidential, important, or sensitive files that are in your office should be given special attention in the moving process. You wouldn’t want to lose an important document or a whole folder of important documents during this process. Find somewhere safe for these guys to avoid strife down the road.

FRAGILE

No matter what kind of industry you’re in, you are bound to have computers or some basic level of technology. One of the biggest fears companies have when moving is how their IT equipment will be handled. Not only are these assets expensive, but they are essential to your company’s ability to work. It’s a good idea to use zip ties to keep all cords under wraps and bubble wrap to provide protection.

Don’t Leave Your Stuff Unsupervised

When moving day does come, it is essential to be there. This will allow you to have control over the situation and provide management or answers if something goes wrong. Facilitation during the moving process is a good way to make sure that your stuff makes it to your new home safely.

Get Your Camera Ready

We highly recommend taking pictures of your old office as well as your new office. This will not only help you plan where to put things, but it acts as a kind of “evidence” of what you had in case you have a hunch that something went missing. Hopefully, you won’t have any damage to your things, but if you do during the moving process pictures always act as a good way to ensure proper compensation.

Keep Clients/Customers in the Know

This is one of the most important steps in our 12-step guide to moving your office. If customers try reaching you at your old office and fall short, they may become extremely frustrated. Communication with your customers is an essential part of your office move.

Moving Your Office With The Quality Group

If you choose The Quality for Your Next Business Relocation, you won’t have to stress about the moving process. Our team will ensure that every step of your move runs smoothly, guaranteed. Our last step in our 12-step guide to moving your office? Choose The Quality Group. Contact us today to get more information about our capabilities.

 

Business Moving Services That Work

Business Moving Services That Work, business moving services new orleans

To Get the Best, Hire the Best

Our expertise in the field is unmatched. With over 30 years of successfully relocating companies of all sizes, The Quality Group is well versed in providing business moving services that work. Our process is aimed to make your move as easy as possible while eliminating operational downtime. How do we accomplish this? Though our dedication to customer satisfaction, maintaining a standard of high-quality, and our key partnership with the Office Moving Alliance, we have proven results and continue to be Louisiana’s most trusted and successful office relocation professionals. Whether you’re located in New Orleans, Baton Rouge, Jackson, Mississippi, or anywhere in between, The Quality Group can help!

Your Satisfaction Is Our Highest Priority

At the end of the day, an unsatisfied customer is the worst possible outcome of a business moving job. If one of our customers is even slightly unsatisfied with our work, we consider that a failure. Our reputation as one of the premier moving is built on years of exceeding customers expectations. No matter the job size, we work around your schedule. If your business move necessitates special requests or certain complications, let us know and we will provide solutions. Our client list is extensive, as well as our capabilities in providing solutions for various technical and logistical issues. Don’t believe us? Visit our Testimonials page to read what our customers think.

High-Quality Results Start With Our Employees

Our dedication to the highest quality extends to every aspect of the business moving process. To achieve this standard of high quality, we craft the ultimate powerhouse moving team by holding every team member to the same standards. That means that even our new hires are held to the same standard as our managers who have been with the company for years. We believe that the right intentions and the right equipment with the wrong team won’t get the job done. We choose people that not only embody our values and reputation in the industry but those who will represent The Quality Group well. Every employee must undergo a comprehensive training process to ensure that they are prepared for any challenge. The Quality Group is like one big family. Our employees enjoy an inclusive, team-oriented atmosphere which results in a team passionate about doing the job right the first time. The right team is one of the most important ingredients to business moving services that work.

Key Partnership

As a certified member of the Office Moving Alliance, we enjoy access to an international network of commercial moving, storage, and office furniture installation specialists who share the same values as us. The OMA is responsible for having served some of the largest companies globally, such as Google, Bank of America, Delta, AT&T and more. Our partnership with OMA has allowed us to optimize our business moving services and to continue to provide high quality. Members of this network are constantly helping each other improve skills and capabilities. We’re also enforcing accountability for compliance with safety regulations. Work with The Quality Group. You’ll feel confident knowing that you are getting the very best.

Squashing Business Moving Services Myths Everywhere

We understand that many people hate the thought of moving. Whether you have had a bad experience in the past, are concerned about operational downtime, or have heard awful things from other companies who have moved, The Quality Group is here to debunk your moving myths. Feel free to call us 504-585-7309 or contact us for any questions, concerns, or to learn more about our services.  

 

Your Move Manager Makes Relocating Easy

Relocate With a Moving Manager & Prevent Workflow Disruption

Relocating can be a very stressful time for any company, big or small. With the added time it takes to plan and execute a move, your business can be seriously disrupted. However, a move doesn’t have to take time away from you running your business as usual. With a skilled manager leading your move, you can do what’s best for you and your business.

What is a Move Manager?

move manager leading a corporate moveA move manager is similar to a project manager. They will coordinate your entire move and work with you every step of the way. Your manager will help you plan the time, date, and length of your move, and make sure every step goes according to your wants and needs. From day one, your move manager is there to help you.

Your move manager will assist you during the days leading up to your move and the day of the move to oversee the entire process and ensure the move is a positive experience. You can rely on your move manager to not only help you move, but also to coordinate with vendors. Communicating with vendors can ease any additional moving needs such needing new furniture or new technology for your company.

 Move Managers Analyze Your Business

To ensure an easy move, your relocation manager will analyze your business. Before your move, a manager will calculate every detail about the move. They will work with you to plan the best plan and walk you through every step so you know what will be happening.

By coordinating with you directly and listening to your business’s needs, a move manager will design a moving plan, customized specifically for you and your business. Your manager will know every detail about your move from how wide the door frames in your new location will be to how many elevator trips it will take to move your furniture. By building a moving plan based on you and your needs, your relocation will be smooth and seamless.

 Move Managers Work With You

Not only will your move manager plan out your move, they will also oversee it. Your manager will stay on site during your move to ensure everything goes according to plan. Rather than being thrown off by unexpected issues that sometimes accompany moves, your move manager will be prepared with a full set of resources in case of an emergency. The goal is to have your move stay on track, and your move manager ensures this happens.

A Stress-Free Move

move managers make it easy to focus on your businessMove managers take the stress off of you while moving. Rather than juggling work and planning a move, a manager makes sure you can focus on what is important. With a move manager, you won’t have to worry about the little details while moving. If you need new furniture in your new location, a relocation manager will coordinate the delivery and install with the vendors, so you can focus on keeping business operations going.

Moving can be put off for months if there is too much on your or your company’s plate. With a move manager, you don’t need to worry about straining your business.

At The Quality Group, we make sure our managers work with you every step of the way. Our hands-on approach to your relocation will not only help you move quickly but efficiently as well. At Quality Group, we are here to help you.


Work with The Quality Group

At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, LA, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free.

5 Reasons To Buy New Office Furniture When Moving

Buying New Office Furniture for Your New Office Is Sometimes The Best Option

Moving to a new building, whether it is up-sizing or downsizing, can be tough for any business. Will the furniture fit in the new space? Is the furniture even suited for the new space? Today, we’ll be giving you five reasons why selling old furniture and buying new office furniture may be the right, and easy, choice for your company. FF&E installation can save you some headaches.

1. Buy New Office Furniture to Fit In a New Space Searching online to find new office furniture, office furniture when moving

One of the most obvious reasons to buy new furniture is to avoid the risk of your current furniture not fitting in your new space’s floor-plan. When you purchased your current furniture, you may have had your old office space in mind. Your new location may be smaller or larger than your previous space, and the old furniture just may not fit.

If you buy new furniture for the office you’re moving into though, you have the ability to shape your purchase for your new space. Rather than fitting a large desk into a small room, simply sell the old desk and trade it in for a smaller desk that is better suited for the space.

2. Buy New Office Furniture to Fit a New Aesthetic

Just as square footage matters, appearance is also a big deal in a new office. Your furniture needs to match your space’s aesthetic to create a more pleasant atmosphere for both you and your employees. To make sure you create a pleasant atmosphere with appropriate furniture, consider other aspects of your new area outside of the floor plan.

How much natural lighting does the new space have? If the natural lighting differs from your previous space’s lighting, your furniture may change the look of the office entirely.

The color of the walls could clash with your older furniture as well. For instance, dark furniture may clash with a dark color on the walls or make the room feel gloomy. Many problems can be easily avoided by starting with a blank slate and buying new furniture, specific to the new space.

3. New Furniture Will Last Longer

Your old furniture may be ready for an update. Moving offices may give you the perfect opportunity to upgrade. Rather than furnishing your new space with older furniture, simply replace it instead. Newer furniture will age with the new building not having the same wear-and-tear as the old furniture. A change in scenery can also be a valuable investment in your employees’ happiness and productivity.

4. Allows for Evaluation of What Is and Is Not Necessary

Board room with new office furniture, ffe company new orleans, ff&e installation new orleansOver years of being in the same space, offices can get cluttered. You may have gotten a new desk that was a steal at the time but subtracts from the limited space you have available. Think of selling your office furniture as spring cleaning. Selling gives you a chance to consider what is really necessary for your space and what is not.

When having a chance to buy everything again, you may realize that the three plastic filing cabinets you bought last year may be too much. Instead, you may decide to downsize to one or none at all. Moving allows for reevaluation, which can be the best thing for a new space.

5. Ultimately, It Is Easier To Sell or Donate

Convenience is another reason to buy new furniture rather than moving old furniture. Rather than focusing on the hassle of packing old furniture, sell it instead. As moving is a stressful time, selling the previous furniture can simply make it easier on you.

At The Quality Group, we want to make your job easier by doing our job. Connecting with the industry’s best, we coordinate your move by teaming up with office furniture planners when you want new furniture for your office. We even set up your new space for what’s best for your business. Moving is exciting and stress-free when you have the right help from your movers and furniture suppliers.


Work with The Quality Group

At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, LA, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free. The company now has locations in New Orleans, Baton Rouge, and Jackson, Mississippi, and is able to do high quality FF&E installation throughout Louisiana and Mississippi.

The Official Guide To The Commercial Moving Industry in 2018

commercial moving industry in 2018

A Move in 2018 is Drastically Different from a Move in 1987

We’ve been in the commercial moving game since 1987, and we’ve seen some changes over the years within the industry. From technological advances to packing methods, we’ve adapted to the changes and surpassed the trends to develop an efficient moving process for you. While it may not seem like improvements have been made in the moving industry, we’ve spotted several that affect your 2018 moving experience.

2018 Relocation Company Options

Other relocation companies, both small and large, have started up throughout the 30 years we’ve been in business. While The Quality Group moves any sized business, other relocation companies tend to focus on providing their services to either small or large businesses based on their capabilities.  No matter their capabilities, the increased number of relocation companies provide businesses with different options when relocating. For businesses needing to move, the additional moving companies offer plenty of options to choose from.

Research is easier now with computers. The Official Guide To The Commercial Moving Industry in 2018Better Vetting Systems in 2018

With the additional moving company options came better ways to ensure that you hired one that was qualified. Researching websites for service information, checking online reviews, and asking for recommendations all became part of hiring a relocation company process in 2017. The more accessible information now helps businesses choose and qualify a moving company before they hire them.

Innovative Moving Methods

Moving companies all have their own process that helps businesses relocate in the most efficient way possible. For The Quality Group, we have developed our own streamlined process that minimizes company downtime and takes into account all aspects of your business relocation needs.

From storing your equipment to installing your furniture in the new office, The Quality Group provides every service you may need during your relocation. Our process involves move planning and management so everything is accounted for during your move. We even calculate how many elevator trips it will take to move you to the top floor.

Moving in 2017 is more efficient wit cell phone communication, commercial moving in 2018Better Moving Equipment in 2018

The first hand-held cell phone debuted in 1983, and it wasn’t until the late 1990s that cell phones became accessible to the public. Moving companies are now able to adapt more quickly to changes in plans and problems thanks to the communication benefits of cell phones.

In addition to communication advancement, moving companies now have access to better packing supplies, loading tools, and shipment vehicles. The new technology and equipment that relocation companies have access to provide you with a better moving experience that takes less time and is more efficient.

In our 30 years of moving experience, we have seen moving trends come and go and technological advances change the moving industry. The industry is better in 2017 than it ever has been and will continue to improve in the coming years to bring businesses better relocation experiences.


Work with The Quality Group

At The Quality Group, we’re focused on being leaders in the Commercial Moving Industry in 2018, just as we have been for every year since being founded. We’re a leader in the industry because we take the details seriously, focus on putting together an incredible staff, and emphasize customer service. Our commercial moving specialists operate out of offices in Jackson, Mississippi, New Orleans, and Baton Rouge, but we’re able to handle projects throughout Louisiana and Mississippi.

4 Mistakes to Avoid When Hiring Commercial Movers

4 Mistakes to Avoid When Hiring Commercial Movers

Moving your business is an overwhelming experience. The overall quality of your move is solely dependent on the commercial movers you hire. Be sure that you avoid these four mistakes when choosing a commercial moving company.

Avoid these 4 Mistakes When Hiring Commercial Movers

  1.  Skipping the Research

Do not make the mistake of hiring a poor-quality moving company by skipping the research of comparing multiple companies.  Ask companies to visit your office. With a visit, a relocation company can give you an accurate cost estimate and you’ll be able to get a feel for how they conduct business. After choosing a moving company that you think is best, be sure to verify their USDOT number, licenses, insurance policy, and credentials. Try to gather as much feedback from the company’s previous clients as possible to understand what you can expect. By conducting proper research, you will be more likely to hire a professional and reliable moving company.

  1. Hiring Last MinuteAvoid Hiring Commercial Movers Last Minute

One of the biggest mistakes to make when moving is waiting to hire a commercial moving company until the last minute. The longer you wait, the greater your chances are of receiving higher prices and lower quality movers. Trustworthy and high-quality movers will likely already be booked if you wait until the last minute and the most convenient dates will be taken. Start planning your move as soon as possible in order to ensure that you are working with the best moving company.

  1. Online Price Quotes

Another common mistake when moving is listening to online price quotes. Online price quotes are not accurate or efficient when planning a commercial move. A price-reliable moving company will need to see, in-person, what they are moving to determine a proper pricing estimate. Online quotes are usually inaccurate and overpriced. They are also not binding, so you may end up paying surprise fees on moving day. It is important for your chosen moving company to give you a binding, on-site estimate so that you know exactly what you are paying.

  1. Forgetting About Extra CostsPrevent Extra Costs from Commercial Movers

Many moving services come at an extra cost, and it is a mistake to think they are included if not specifically included in your contract at no additional charge. Services such as packing or crating, installation of furniture, and move planning may come with an extra fee. Be sure to discuss these extra services beforehand and determine which ones are included in your move. Ensure that the extra services and fees are clearly stated in your estimate and are put into writing. By learning what is included and what comes at an extra cost, you will avoid surprise fees on moving day.

It is important to avoid these four mistakes to prevent a terrible moving experience or a moving scam. Also be sure to look out for these classic warning signs of moving scams:

  • Low offers with insurance policies that cover everything (these are often too good to be true)
  • A company that requires large amounts of money upfront
  • Rental trucks or trucks without the company’s name on it
  • Lack of specific information such as licenses, insurance policy, vague descriptions, no contact information, unprofessional website, etc.

By avoiding these mistakes and looking for fraudulent warning signs, you will be more likely to hire a reliable moving company. Call the Quality Group today for a trustworthy relocation experience for your Louisiana, Mississippi, and Alabama commercial move.


Move With The Quality Group

We’re your commercial movers in New Orleans, Baton Rouge, Jackson, or anywhere between. Founded in 1987 in New Orleans, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. 

Organizing a Company Move as a New Hire: 5 Steps to Plan a Move

Hired to Organize a Company Move - 5 Steps to Plan a Company Move

As a relatively new hire, you are ready to help the company accomplish their day-to-day goals. You were surprised, however, to be asked to plan the business’ relocation to a new building. It’s a large task and the last thing you want to do is get something wrong. Begin your business move research here and find out how to plan a business relocation as a new hire in five easy steps. A company move does not have to be a difficult undertaking.

Plan an Impressively Organized Company Move as a New Hire with These 5 Steps

  1. Get the Moving Facts

Your first step in planning the company move is determining or getting access to the facts of the move. You’ll need to know the budget of the move, when the relocation needs to take place, and where it is the company is moving. The owner of the company or your supervisor should be able to supply you with this information, as you’ll need it to plan the move.

  1. Research Moving Companies

do research, 5 steps a plan a moveOnce you have the facts of the move, you can begin researching moving companies that will meet your base criteria and can provide an organized relocation. You can also establish additional criteria that the moving company needs to meet in order to provide an easy move. Move planning and vendor coordination, or the planning of additional moving contributors, may be an additional requirement so that all moving aspects are organized and planned by experts. With their knowledge, commercial moving experts can ensure efficiency and reliability.

During this step, you should also research the reputation of the moving companies you are considering. Look at their website to see what services they offer and look at online reviews to know if people were satisfied with the company’s service.

  1. Planning the Move

Once you have researched the companies and chosen one for your business’s move, you’ll need to inform your supervisor of the plan and inform the chosen moving company about your current and new office. Let the moving company know what items are being moved from your current workspace and where the items are going in the new place.

Some moving companies such as The Quality Group offer a free consultation where they take note of all your equipment and furniture so that they know how to use their resources to better accommodate the business. If your supervisor is expecting to be present for the consultation, be sure to schedule it on a day when they are free. When the consultation is occurring, make sure to show the moving company all the items that will be included in the move so they can plan to work as efficiently as possible.

  1. Inform Employees

Once your supervisor has signed off on the moving plans and finalized dates and times, you’ll need to inform the rest of the company. You will need to make sure all employees know the specifics of the move and what their responsibilities will be. Having a meeting where people can ask questions will allow everyone to voice their concerns and get answers they need. Following up the meeting with reminder emails and information packets will ensure nothing is forgotten as the moving date draws closer.

  1. Inform Clients and Change the Company Address

Your final responsibility before supervising the actual move is informing company clients about the address change and also updating mailing materials. You can meet up with the email marketing team or request the email list from your inform clients and employees, office moving baton rougesupervisor and send out an informative email to all the company’s clients about the upcoming move. Updating social media, sending out letters, and sending out reminder emails will also help ensure clients know about the company move.

You will also need to update the company’s address on any company materials and advertising channels. Brochures, business cards, social media profiles, etc., will need to be changed to reflect the new address of the company. Update the mailing address with the post office as well to prevent confusion and mail mix-ups.

Being put in charge of a company move soon after being hired can be nerve-wracking, but you can successfully organize it by following these five simple steps. For easier and more organized commercial relocations, contact a moving company that provides moving consultations and planning. A commercial relocation company that offers a wide-variety of services will help you successfully plan a move and meet the expectations of your new supervisor.


Work with The Quality Group

At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free. The Quality Group operates in Baton Rouge, New Orleans, 

The Effects of Quality Hotel Furniture and Interior Design

When choosing a hotel to stay in, guests may first look at the furniture to help form their decision. Because furniture is an essential part of any hotel, it can make or break your hotel’s reputation and opportunity to generate revenue. What kind of impression does your hotel’s furniture leave?

Hotel Furniture Sets Guests’ Expectations

The Lobby

The design quality of your hotel lobby and the items within are essential in shaping guests’ first impressions. It is the first room they see upon arrival and the last space they see when departing. The lobby helps guests to form their quality The Affects of Quality Hotel Furniture and Interior Design, hotel furniture movers and installers, new orleans hotel moving companystandards for the rest of the hotel and gauge their satisfaction based on the standards they initially set. It is important that the furniture in your lobby is up to date in both quality and design. The furniture should make guests feel welcomed and relaxed, helping to set the tone for the rest of their stay.

Lobbies are used for many purposes such as a meeting place, a place to conduct business, and a meal area, so your furniture should reflect this accordingly. If guests are not impressed with the furniture in the lobby, then they won’t want to spend much time in your hotel or use any available services.

 Guests’ Rooms

Perhaps the most important room in a hotel is the one in which guests will be staying. Guests go to hotels for a comfortable and functional place to stay. The furniture in guest rooms should reflect two things – proper function and visual appeal. A comfortable bed, night table, TV, and dresser are standard pieces of furniture found in a hotel room. Each piece should be of the highest quality, function well, and create an atmosphere that is pleasant and inviting.

Many guests will expect an office-type space in addition to the furniture provided for resting and comfort. Be sure to include a desk and chair that will help facilitate all of your guests’ needs. This will help to create a home-away-from-home atmosphere that will make guests want to come back.

 I Need to Update My Furniture – What Do I Do?

It is essential to frequently update your hotel’s furniture in order to keep up with design trends, guest needs, and advances in functionality. This process can be daunting, however, as you don’t want hotel refurnishing to affect the number of room reservations or your guests’ experience.

A professional relocation service that partners with an interior design company can help you refurnish your hotel with styled pieces quickly and efficiently. If you need help with picking out new furniture, choose a company such as The Quality Group that partners with professional interior designers in order to provide furniture selection and furniture assembly services.guest's rooms

A moving company that also has storage capabilities will have warehouse facilities to store your furniture while the refurnishing takes place. This will make the process less of a hassle because you won’t have multiple furniture sets cluttering the hotel.

After you have chosen the new furniture for your hotel, it is important to install each piece correctly. A professional relocation service with employees that are specialized in furniture installation will guarantee that each piece is installed properly and safely, extending the lifetime of your furniture.

The professionals at The Quality Group provide everything you need for hotel refurnishing. Employees have extensive knowledge of the furniture industry and experience in hotel refurnishing. Through our partnership with an interior design company and access to storage facilities, we guarantee that you will get the best refurnishing services possible. This will help to decrease downtime for room use and ensure that your guests have a positive experience. Call The Quality Group today for the best refurnishing team available in Louisiana, Mississippi, and Alabama.


Work with The Quality Group

The Quality Group is your commercial relocation company. Our organization was founded in 1987 in New Orleans, and now has offices in Baton Rouge and Jackson, Mississippi. We help companies across the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free.

Booking Up Your Hotel During Renovations

Fill Rooms During Hotel Renovations

Renovating your hotel every three to five years can leave you worried about filling your rooms during the process. While it may be tempting to refrain from informing your guests about the renovation process before they book in order to fill every room, it’s usually best to be upfront about the situation. Follow these suggestions during your hotel renovation to keep guests happy and prevent negative online reviews that will stick around for a while.

You Can Fill Rooms Even During Hotel Renovations

Inform Guests About the Hotel Renovations Before They Book

The last thing you want to do is surprise your guests with a renovation when they show up with their bags ready to check-in. Guests who are expecting a clean, quiet, and relaxing stay and who are then bombarded upon arrival with a chaotic refurbishing scene may instantly run to the internet to leave a less than glowing review.

Informing guests beforehand that renovations are happening will prevent surprises and prepare guests for what to expect. Be as detailed as you can with noise, inconveniences, and dates so guests know that they won’t have to take the stairs or wear noise-cancelling headphones during their stay. Post consistent details on your website and any booking services you use.

Provide great customer service during hotel renovations.Provide Amazing Customer Service and Communication

Renovating and re-furnishing can be loud and disruptive at times, so maintaining exceptional customer service and open communication will help your hotel avoid negative remarks. Inform guests of the daily itinerary so they know what to expect and if anything will be unavailable to them. Be sure to be on hand to answer any questions and offer any help or solutions you can.

If something is unavailable, offer an alternative service so guests don’t feel as though they are missing out on their experience. Also, if something doesn’t go as planned and guests arrive and can’t make it to their rooms, offer to store their items and a complimentary service while they wait. Even if you can’t do anything to fix a problem, listening to their concerns and apologizing for any inconvenience will help alleviate some of their stress.

Thank Guests In Person and Online

Showing appreciation for your guests’ patience and understanding can go a long way in booking rooms and keeping guests happy. Before guests arrive, send out an email thanking them for their business and ensuring them that they will be well taken care of during their stay. Train your staff to be patient with unhappy guests and to thank them at the end of their stay for their support in the hotel’s renovation. When guests leave positive reviews online about their stay during the hotel’s renovation, be sure to thank them and let them know your staff focuses solely on a positive experience for every guest.

Refurbish a Little at a Time

Your hotel won’t book up any rooms if you decide to close down most of the hotel at the same time. Breaking up the hotel refurbishing into small sections will ensure that not everything is closed or unavailable at the same time during anyone’s stay. You can find a company, such as The Quality Group, that will store items at their secure storage facility while you renovate small sections of your hotel and deliver and set up items when you need them. With this method, you can renovate floors or sections of your hotel at different times and keep guests booking rooms during the entire process.

Publish the results of hotel renovations.Publish the Results

Renovating and re-furnishing your hotel should be exciting for you and your guests because it means updated furniture, clean fixtures, and modern rooms.  When you are done updating your hotel, be sure to celebrate by informing previous guests and inviting them back and potential guests to entice them to stay. Update your website and post on social media channels to let people know that your hotel has recently been updated and enjoy enthused and happy guests.

Refurbishing your hotel doesn’t have to mean a lull in your booking process. Being honest, providing excellent customer service, and keeping services as open as possible will ensure your guests have as pleasant of an experience as they would if you weren’t renovating. Enjoy the positive reviews and flood of room booking requests once your renovations are complete.


Work with The Quality Group

At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, LA, The Quality Group serves the Gulf States with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free.