Your office relocation doesn’t just affect you and your employees. It has an impact on your customers, too. Your customers don’t see everything that goes into your office move. They don’t see the preparation and stress you go through to provide them a better product, service and company experience. All your customer sees is that when they need you, you’re not there. So how do you keep your customers in the loop during your commercial move?
Brief Your Customers and Clients on Your Big Move
Before your move, mail and e-mail cards to your customers, letting them know about your move. Prominently display your new address and when you will begin operations there. This simple gesture lets your customer know that you care about them and that you want to provide them with the best service possible.
Give Your Customers Back-up Service Options during Your Move
The biggest thing your customers care about is that they can get to you when they need you. During your office move, make sure you have a plan in place to take care of your clients. Whether you set up an emergency service line or help customers online, create a plan to so your customer isn’t ever left out in the cold. Keeping their service uninterrupted will keep them happy and loyal customers.
Follow Through and Finish Your Commercial Move on Time
One of the biggest reasons customers leave businesses is poor service. When you tell your clients something, the importance of follow-through cannot be overstated. To make sure your customers aren’t left hanging, hire a moving company that can guarantee your commercial move is finished on time. Most companies can’t give you an on-time guarantee, and increased moving time can cost you customers. That’s why The Quality Group’s commercial movers pride ourselves on finishing every move on time. We put as much, if not more, preparation into your office move as you do. Our goal is to finish your move with no operational downtime. Before you choose a commercial mover, think about your customers. Make the right choice for both you and them.
Work with The Quality Group
At The Quality Group, we’re your commercial relocation specialists. Founded in 1987 in New Orleans, LA, The Quality group serves the gulf states with comprehensive commercial moving services from move planning to furniture installation. No other company puts in the time or preparation that we do to make your move stress and hassle-free.